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Store Policy

At Tarheel Tropical, we are committed to providing you with the highest quality live-stock and other products, along with exceptional customer service.

To ensure that we maintain the best standards throughout your shopping experience, we have the following policies in place:

  1. Order Placement and Fulfillment:

    • All orders must be placed through our website or approved online channels.

    • We reserve the right to refuse or cancel any order at our discretion.

    • We will make every effort to fulfill your order efficiently and promptly, though unforeseen circumstances may cause delays.

    • All live-stock will be shipped Monday through Wednesday to ensure that live animals will not sit in trucks or warehouses.

  2. Prices and Payment:

    • We accept payment by credit card or debit card, and will not process orders until payment is received in full.

  3. Return and Refunds:

  4. We have a no-return policy on livestock. Refunds will be processed at our discretion, depending on the circumstances of the order.

  5. Product Quality Assurance:

    • We follow strict hygiene protocols at our store and warehouse to ensure that our products are stored and shipped in a safe and clean environment. All live-stock has been quarantined prior to shipping.

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We are committed to providing you with the best, and hope that our policies reflect that commitment. If you have any questions or concerns about our policies or your order, please do not hesitate to contact our customer support team.

Privacy & Safety

At Tarheel Tropical, the privacy and safety of our customers are of utmost importance to us. We understand that you trust us with personal information, and we assure you that this information is protected as per the provisions of our privacy and safety policy.

 

When you shop with Tarheel Tropical, here's what you can expect:

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1. Protection of Personal Information: We collect only the minimum information we need to process your order and ensure timely delivery to you. We protect this information using industry-standard encryption techniques.

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2. Confidentiality of Information: We never disclose your personal information to any third party unless required by law enforcement agencies or if it's necessary to fulfill your order (such as providing your address to a courier company).

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3. Secure Payment Processing: Fish Store partners with leading payment gateways to process your payment securely. We do not store any credit or debit card information on our servers.

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4. Safe Browsing: Our website is hosted on secure servers, which are regularly maintained and monitored for any security vulnerabilities.

 

5. Safe Delivery: We partner with trusted courier companies to deliver your order. Your package is sealed and handled with utmost care to ensure that it reaches you in the same condition as it left our warehouse.

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6. Safe Environment: We follow strict hygiene protocols to ensure that our products are stored in safe and clean environments. We also follow best practices for handling and transporting fish and seafood products.

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At Tarheel Tropical, we are committed to providing you with an enjoyable shopping experience while ensuring the privacy and safety of your personal information. If you have any concerns or queries, please do not hesitate to contact our customer support team.

Payment Methods

Credit / Debit Cards
PAYPAL

Offline Payments

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